| Frequently Asked Questions | ||||
How
soon will I get my flyers after I order them? What
is a virtual tour? |
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| How
soon will I get my flyers after I order them? We guarantee that you will receive by email or fax, a proof of your flyer order within 2 business days of ordering your flyers. Should we miss that deadline, we will design the flyer for free. All you will be charged for is the printing. |
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| Will
I get a PDF or JPEG image of the Flyer? Upon completion of your flyer order, you will receive a PDF and JPEG of your flyer for use in other marketing opportunities, as well as to print extra copies as needed. The JPEG can be used to email the flyer to other real estate agents or contacts who are interested in your listings. |
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| Do
I have to buy copies or prints of the flyer I ordered? No. We offer a design-only option for those who have their own color laser printer or choose another method of printing sales flyers. |
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| What
is the timeline of performance that I can expect? Upon submission of your order, we will provide you with a proof of your flyer within 2 business days. Upon approval of the flyer design, we will forward to you by email, both a PDF and JPEG version of your flyer, and drop off your printed flyers within 1 business day. |
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| Do
you have a performance guarantee? Yes, we do. Should we not get a proof of your flyer to you with 2 business days, your design fee is free. We believe that you have to produce results to your clients, and we want to make sure you can continuously impress you clients by meeting your deadlines. |
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| What
is your prepaid virtual tour & flyer program? Pre-paid tour with flyers are just $120 each. Having the greatest marketing advantages in your real estate business can become expensive, which is why we offer a quarterly pre-paid program. Purchase 5 or more tours in advance with the flyer option, and save $15.00 per tour. Worried that
you might not use all your tours in a quarter? No problem. Unlike other
virtual tour companies who operate on a "use it or lose it"
philosophy, 661 Tours operates from the premise that a real estate agent's
financial resources are not limitless. If you can't use all your tour
credits in the quarter, we will apply the value of the remaining tour
credits toward a direct mail campaign through our parent company, Real
Color Solutions. |
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| Do
you offer a Flyer Delivery service? As a general rule, we deliver the flyers to your office. However, we can make arrangements to place flyers in the flyer box of your listing's for sale sign. Call us for details. |
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Is the 360° view created with a video camera?
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How does someone locate my virtual tour online?
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How long will it be before my virtual tour is completed?
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If the listing sells before my virtual tour is online, will I receive my money back?
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Does the agent or homeowner need to be present when the tour is being photographed?
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What happens after the listing is sold?
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Does a room combination, i.e. a living room / dining room count as one or two virtual tour shots?
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What are the benefits of 661 Tours™ Virtual Tours?
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Do I have to be at the appointment?
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I don't have an MLS number, can I still order a tour?
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I don't have a personal website, can I still order a tour?
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Can I post my virtual tour to the MLS®?
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How long will my Virtual Tours be active?
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What if my MLS® number changes?
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How do I prepare for the virtual tour photo shoot?
For safety and security, homeowners are responsible to secure pets and all valuables during the photo shoot. Additionally, owners and agents are responsible to ensure that the property is in sufficient condition for shooting by the scheduled time. The virtual tours will not be re-photographed due to condition of the property. The photographers are not permitted to clean up or move items at the site. |
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Virtual Tour Order Completion Timeline Upon receipt of the email confirmation indicating that a virtual tour order has been successfully submitted, a 661 Tours photographer will make contact with the client within two business days (excluding weekends and holidays) to schedule the virtual tour shoot and to determine what interior rooms (and/or exterior areas) are to be photographed. Once the virtual tour has been shot, the photographs will be available for posting to any website(s) within two business days (excluding weekends and holidays). Notwithstanding the foregoing, every effort will be made to post photographs within a 24-hour period. As soon as a virtual tour has been completed, the client will receive notification of such by email. A URL link enabling instant access to the virtual tour will be included with this email. If the client does not receive a "completion of virtual tour order" email by the two-business day deadline as defined above, please contact the Virtual Tour program coordinator or the 661 Tours customer service department at (661) 378-3700 between 9:00 a.m. and 6:00 p.m. PST, Monday through Friday, or you may reply by email to: service@661tours.com. Cancellation, No Show, Reschedule, Retake, Inclement Weather Policy If the property has been sold and 661 Tours is provided with proof of such sale more than 24 hours before the scheduled shoot, the cancellation fee will be waived. Any virtual tour order cancellation made less than 24 hours in advance of the scheduled shoot will incur a $25.00 fee. Any virtual tour order cancellation must be made through the Virtual Tour program coordinator or by contacting the 661 Tours customer service department at (661) 378-3700 between 9:00 a.m. and 6:00 p.m. PST, Monday through Friday. Either the client, an authorized representative appointed by the client, or the homeowner must attend the shoot. If the photographer arrives at the property and the designated person is not in attendance by the appointed time, a $35.00 no-show fee will be charged. If the designated person is unable to attend the shoot, and the photographer is granted permission to enter the property, the decision to complete the shoot will be at the photographer's sole discretion. If the photographer elects not to shoot the property, this decision will be binding and has been made based on safety and liability concerns. The $35.00 no-show fee will apply in this case. The appointment may be rescheduled for a later date, but a reschedule fee of $25.00 will also apply. To reschedule a virtual tour shoot, contact the Virtual Tour program coordinator, your 661 Tours photographer, or the 661 Tours customer service department at (661) 378-3700 between 9:00 a.m. and 6:00 p.m. PST, Monday through Friday, no less than 24 hours in advance of the original appointment. If the tour cannot be rescheduled at that time, the order will be canceled and a $10.00 processing fee will apply. If you reschedule within 24 hours of the original appointment, a $25.00 rescheduling fee will be charged. If the appearance of any photograph is unsatisfactory, 661 Tours will review it to determine whether a retake is necessary and who will incur the expense of the retake. 661 Tours reserves the right to have the final decision on such retake requests. Retakes based on issues other than photo quality are subject to an additional $35.00 fee if the client was not present at the original shoot. Retakes necessary due to quality issues clearly resulting from incorrect camera settings will be retaken at no additional cost. If the client does not personally attend the shoot, this will prevent client’s ability to provide artistic input and will void the right to request retakes for reasons other than quality issues at no additional charge. Because of safety and liability issues, scheduled shoots may be delayed or rescheduled due to inclement weather at the photographer’s sole discretion. If the shoot is unable to be rescheduled, there will be no charge for the cancellation. |
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Please give us a call
at (661) 378-3700 and we'll be more than happy to help you with any questions
you may have. |
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